Digital evolution designer Mika Ilari Koskinen stated in his interview that the new experts of the design field (and service design) are coming from all educational backgrounds in the future, not just a few like it was before, but they all go to work into the expanding creative industry (design + applied arts) and experience industry. He was able to locate the following six specific expertise needs of the design field in the future:
Service designers Esa Rauhala (CEO) and Reima Rönnholm from Palmu Inc. state that it would be good for potential recruits to have some education in the basics of service design, but that potential recruits should also have strong competences in design, business, communications, cultural studies, and/or the digital world. Basically the most essential thing is to have a good combination of skills and competences that would enrich the expertise base of the recruiting organisation and that would i..
Service design constitutes a good general toolbox, but a poor subject for degree education, especially if such a degree would be generalistic and full of this and that with no tight connection to the cornerstones of design – industrial or interaction design – and is the contemplated service design degree does not include components from the key competence fields of service business, such as communication, marketing, business, digital issues, cultural studies, etc. The only exceptions would be ..
Is the goal of service design communication and education to make service design a part of the working culture of all organisations and decision-making and to incorporate it as a part of all competences acquired through education? Should we understand that service design is adequately circulated only once it has made itself obsolete? Or should service design be considered an umbrella that overshadows all marketing communication, other fields of design, planning of business operations, and serv..
Times are changing ... and social change continues. We all recognize unique moments when we encounter them. Today when young people are entering the labor market for the first time, they have experienced many things I did not know well when I was a teenager in the 1970s. They have had two televisions, three laptops, i-Pod, the very latest mobile telephone, 2-3 boy/girlfriends, many computer games and a wardrobe full of fashion clothes.
This kind of change has been a real change in post-industri..
Young people are naturally creative, but keeping creativity alive is challenging for adult persons. Personal creativity means the ability of individual to create new, relevant ideas and perspectives. Unfortunately, today little attention is given to developing the creative thinking skills of individuals. This kind of competence strategy is very problematic because our problem-solving capacity depends on creativity. Service design work requires high level problem-solving capacity.
One key chal..
I have kept a close eye on recruitment ads and listened to stories about job interviews for years. Employers are often looking for individuals experienced in all areas of the open position. I find such strict criteria problematic. The result often is that only a few applicants meet the employer’s requirements – these are the ones invited to job interviews. The best applicants or the ones with widest competences may drop out of the competition before the interview round or shy away from applyin..
One key trend of knowledge society is increasing converge of information technologies. Today we talk about IP-convergence, ubiquitous revolution, next generation networks, network economy, content production, social media and web 2.0. Especially the digital interactive service industry has the potential to generate innovation and strategic advantage for existing business if the underlying dynamics of the emerging industry are fostered through appropriate understanding and strategic actions.
The..
Competence can be divided into three different levels. The first level consists of common knowledge or liberal education, which includes self esteem, willingness to understand, critical thinking, wisdom, curiosity, imagination, entrepreneurial spirit, problem solving abilities, holistic perception, many-sided base of knowledge. The second level consists of generic skills, which include communicational and social skills, language skills, ability to choose and use the right tools, and abilities..