Is the goal of service design communication and education to make service design a part of the working culture of all organisations and decision-making and to incorporate it as a part of all competences acquired through education? Should we understand that service design is adequately circulated only once it has made itself obsolete? Or should service design be considered an umbrella that overshadows all marketing communication, other fields of design, planning of business operations, and serv..

Traditionally the film industry has been lacking in people who carry the responsibility for the realisation of customers’ needs. Directors have had the main role in answering customers’ needs. Service designer Mikko Koivisto describes the work of a movie director as a prototype of service design as directors have to coordinate the work of dozens of professionals from very different fields in order to create a successful project that follows the director’s own vision. Script writers also have a..

Service designers Esa Rauhala (CEO) and Reima Rönnholm from Palmu Inc. state that it would be good for potential recruits to have some education in the basics of service design, but that potential recruits should also have strong competences in design, business, communications, cultural studies, and/or the digital world. Basically the most essential thing is to have a good combination of skills and competences that would enrich the expertise base of the recruiting organisation and that would i..

I still want to comment the thematics and current discussions regarding the future developments of work?

I was interviewed by Welcome to Finland magazine some months ago and asked to tell my views and opinions on this particular topic. Here are some of my key citations (with new titles chrystalizing key themes and topics) of the article:

Uncertainty, chaos, change, volatility…

”It should be made clear, that the change in working life and society is not stable. Different people and organisations e..

What is the Future of Work? Regarding this issue I was interviewed by Welcome to Finland magazine some months ago.

It has been said that the future worker is either in a big trouble or the winner of his own labour market. It seems clear that workers have to be more flexible than before and be able to react to changes in the market and product development quickly. They should have a high tolerance level for stress, hurry and strict deadlines.

In addition to independent working culture, many tasks..

Competence can be divided into three different levels. The first level consists of common knowledge or liberal education, which includes self esteem, willingness to understand, critical thinking, wisdom, curiosity, imagination, entrepreneurial spirit, problem solving abilities, holistic perception, many-sided base of knowledge. The second level consists of generic skills, which include communicational and social skills, language skills, ability to choose and use the right tools, and abilities..