The book ”Hyvinvointipalvelut 2.0” will be published at the OLO.MUOTO’10 event. It is a part of Lahti University of Applied Sciences publications series. The book discusses what the future of welfare services could be, what kind of people face these services and how services developers and service designers could be educated. The book examines how to approach services through innovation and creativity point of view and on the other hand, what is the designer's role in service design and visual..

Times are changing ... and social change continues. We all recognize unique moments when we encounter them. Today when young people are entering the labor market for the first time, they have experienced many things I did not know well when I was a teenager in the 1970s. They have had two televisions, three laptops, i-Pod, the very latest mobile telephone, 2-3 boy/girlfriends, many computer games and a wardrobe full of fashion clothes.

This kind of change has been a real change in post-industri..

Young people are naturally creative, but keeping creativity alive is challenging for adult persons. Personal creativity means the ability of individual to create new, relevant ideas and perspectives. Unfortunately, today little attention is given to developing the creative thinking skills of individuals. This kind of competence strategy is very problematic because our problem-solving capacity depends on creativity. Service design work requires high level problem-solving capacity.

One key chal..

Competence can be divided into three different levels. The first level consists of common knowledge or liberal education, which includes self esteem, willingness to understand, critical thinking, wisdom, curiosity, imagination, entrepreneurial spirit, problem solving abilities, holistic perception, many-sided base of knowledge. The second level consists of generic skills, which include communicational and social skills, language skills, ability to choose and use the right tools, and abilities..