Do the Service Design Professionals Belong to the “Creative Class”? Richard Florida’s The Rise of the Creative Class (2002) has become an often cited key opus that could be described as the bible of..

Innovation Hype and “Innoflation” Challenges of the Service Design Practices “When memories exceed dreams, the end is near. The hallmark of a truly successful organization is the willingness to aban..

Creativity in Service Design Processes # 2 Networks and Collaborative Work It is relevant to say that we live in a more fragile, complex and connected world than ever before – even if the “networked..

Open Innovation A New Paradigm for Innovative Service Design In academia and in practice, growing attention has recently been devoted to the concept of open innovation. Organizations have shifted fr..